It depends on your mattress, so please check your warranty card. Most have warranties for about 10 years, but they do vary.

While we are very proud to offer a 10-year warranty for all our Bloom™ mattresses, it's important to note that there is an exception for the Bloom™ River mattress, which comes with a 5-year warranty. However, for those seeking extended protection, you can opt for our Extend program, which can extend the warranty for an additional 1 to 10 years, and 10 years for our adjustable bases.

It means that you can anticipate incurring a pro-rated usage charge if bedding is returned after undergoing a free repair, or if the replacement period has lapsed. Typically, the replacement value decreases for each year the product is in use, gradually depleting the warranty and replacement value. For this reason, we hope our product(s) can assist you in maintaining your energy and vitality without becoming exhausted.

You can buy your pieces separately and still have a valid warranty. But if your new mattress is matched to an unstable foundation or defective box spring, the mattress warranty will be voided. They really do function better as a pair.

Today’s mattresses are built heavier and thicker, so it’s possible that some box springs or foundations, whether old or new, won’t be up to the task of supporting the modern loads. Again, that rule of thumb: a mattress and foundation are best matched at purchase.

Your mattress warranty is not an indicator of how long your mattress should be used before being replaced; it is designed to protect you against defects related to the mattress design and construction. Mattresses ‘wear out’ over time. After flexing thousands of times, springs lose their ability to rebound and support the body. Also, the microscopic cells in foams can break down over time. Typically, after seven to ten years, the decline in support and comfort becomes significant enough to impair your sleep.

Your warranty covers the following items during normal wear:

Mattress:

• Torn handles, stitches pulled out of the handle where sewn to the mattress, or tears in the mattress fabric where the handles are attached.
• Coils or wires that are loose, broken, protrude or rip through fabric.
• Body indentations of 1.5" or greater.
• Sagging: Your mattress must be continuously supported by a matching box spring, or equivalent, with an appropriate frame. The frame should include a rigid centre support with at least 5 legs or a rigid centre support with at least 5 hardwood cross slats for Queen and King sets. A rigid centre support is equal to a support that extends from the frame to the floor.

Box Spring:

• Splits in the wood frame.
• Squeaks, rattles or noises.
• Bent, loose or defective beams and/or centre support rail.
• Loose or broken box spring wire.
• Compression modules.
• Stapling of modules.
• Sagging: A proper bed frame must continuously support the box spring. For King and Queen sets, a rigid centre support having at least 5 legs or a rigid centre support having at least 5 hardwood cross slats is necessary. A rigid centre support is equal to a support that extends from the frame to the floor.

Items and damages not specifically listed in the “Warranty Coverage” section are not covered, including, for example:

• Mattress fabric
• Structural damage from using an improper bed frame. This warranty applies to Queen and King size mattresses or box springs only if they are used on an appropriate frame with a rigid centre support having at least 5 legs or a rigid centre support having at least 5 hardwood cross slats.
• Comfort preference
• Body indentations less than the amount specified on the warranty card. Mattress damage due to an inappropriate box spring/foundation. A mattress is designed for full performance when used in conjunction with a matching box spring as part of a total sleep set.
• Replacement of another piece in the sleep set, unless such other piece is also defective.
• Mattress or box spring / foundation damage due to abuse
• Transportation costs

First, read your warranty card carefully so you understand warranty limitations. Keep in mind that warranties may differ by model or manufacturer. If you have any questions, you can contact our customer service department at 1-888-753-3788.

Most consumers find the online warranty simple and convenient to use. However, if you are having difficulties, please call us at 1-888-753-3788 to discuss.

Be sure to read your warranty card to understand any warranty limitations. Some warranties become void if the mattress is soiled, certain tags are removed, you no longer have the original receipt or warranty, or if the mattress is used with a defective foundation or frame.

If you have questions or concerns, call us toll free 1-888-753-3788. Our Sleep Experts will guide you through the warranty process.

In cases where either the mattress or the box spring alone has a manufacturing defect, only the defective piece will be repaired or replaced. Occasionally, the original cover for the replacement has been discontinued and is not available. The manufacturer will replace the new piece with a cover of equal or greater quality. This will not affect the serviceability of the product or future warranty claims.

No, the length of your warranty is determined by the date of your original purchase, it does not reset if you get a warranty replacement. Check your manufacturer’s warranty card to determine the length of your warranty period.

We want to make sure you enjoy your best sleep every night. As your Sleep Experts, we understand it can take time to fully adjust to a new mattress, which is why we've given you 100 nights to ensure it's the right fit. If you feel it's not, you're welcome to exchange it within that period. Simply contact our Sleep Experts via phone, in-store, or online, and we'll assist you in finding the perfect match.